Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Cotti-Johnson, may collect from you, and how it is used. By using our website, www.cottijohnsonhvac.com, you are accepting the practices described in this policy.
Information Collection
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
Security
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
Sharing
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
Surveys & Contests
SMS Privacy
1. Information Collection
When you opt-in to receive SMS notifications or communications from us, we collect your phone number and any other information necessary to send the requested messages. We may also collect information such as your name and preferences if provided, or through interactions with our messages.
2. Use of Information
We use the information collected from SMS opt-ins for the following purposes:
- To send you transactional alerts or communications, such as order updates, shipping notifications, or appointment reminders.
- To send you promotional messages if you have opted-in to receive them, including sales, discounts, and new product announcements.
3. Message Frequency
Message frequency will vary depending on the type of communication you have opted into. For transactional messages, you will receive messages as needed. For promotional messages, you will receive [number] per [week/month].
4. Opt-Out or Unsubscribe
You may opt-out of receiving SMS messages from us at any time by replying with the word “STOP” to any of our messages. After opting out, you will not receive any further messages, except for those related to your account, orders, or legal obligations.
5. Data Sharing and Security
We do not share your personal information, including your phone number, with third parties for their marketing purposes without your consent. We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.
6. Data Retention
We retain your SMS data for as long as you are subscribed to our messaging service, or as long as required for transactional or legal purposes. Upon opting out, we will remove your phone number from our marketing list but may retain it for transactional purposes if needed.
7. Third-Party Services
We may use third-party services to manage and deliver SMS messages. These third-party services are required to maintain the confidentiality of your information and are not authorized to use your information for any other purpose.
8. Changes to SMS Privacy Policy
We reserve the right to modify this SMS privacy policy at any time. Any changes will be reflected in this section, and if material changes are made, we will notify you by SMS or through other appropriate means.
Consent
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (774) 768-5154 or via mail Attn: Privacy Officer, 30 Waverly Street, Taunton, MA 02780.